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Shipping

Special Offer On Now 

FREE SHIPPING store-wide for a limited time only!

Take advantage of this very special offer now.

Prices include GST and shipping so there are no hidden costs or surprises at the checkout. 

Offer excludes WA and NT.  We are offering discounted shipping rates for you guys out west and up north during this special offer. Discounted shipping rates will be calculated at checkout. 

 

The Order Process

Ordering from Access World is simple:

  1. You'll get an email confirmation immediately after placing your order.
  2. Orders are usually dispatched within 2 business days.
  3. You'll get an email containing your tracking link when your order leaves the warehouse.

Orders placed on weekends or public holidays will be processed on the next business day.

 

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within one to five business days from the date of your order.

You shall then receive tracking information (if applicable) within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@accessworld.com.au

Deliveries are sent during normal business hours, Monday to Friday and can take between 1 and 10 days to receive, depending on your location.

 

Carriers

We have established accounts with all the major carriers in Australia. Your order will be shipped with the most appropriate carrier depending on your location. You can rest assured your order will arrive in good hands as we only use the best couriers.

 

PO Boxes

We cannot deliver to PO Boxes.

Any orders addressed to a PO Box will not be processed. We will not authorise the payment from your credit card and the order will be cancelled. 

 

Lost Items In Transit

In the unlikely event that the courier company deems your items as being lost in transit then we will send a replacement item out at no extra cost to you.

Please note we cannot offer any refunds or replacements until the courier has deemed the item as lost in transit. This may take up to 4 weeks from the initial order date

 

Redelivery Fees & Authority To Leave

If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the courier or Access World cannot be held responsible if the freight goes missing from your property.

 

Free Pickup

We offer Free Pickup for our Indalex and Altech range of products.

Please note that this is a service direct from our pickup and dispatch warehouses. No orders or payments can be processed here. Please place your order online or over the phone on 1300 851 338 prior to collection, we will be in touch to let you know when your order is ready for pickup (usually within a few hours).

 

Indalex

Sydney pickup address:

5 / 49 Anderson Road
Smeaton Grange NSW 2567

Melbourne pickup address:

1/8 Viewtech Place

Rowville VIC 3178.

 

Altech

Melbourne only pickup:

87 Mason St,

Campbellfield VIC 3061 

 

If anything is unclear and you still have questions please feel free to Contact Us.