We work incredibly hard to offer the best shipping rates available while using the highest quality couriers to deliver our products all around Australia. If you feel that the quoted shipping rate is inaccurate, feel free to contact us via email (firstname.lastname@example.org) or live chat and we will see if we are able to offer a better deal.
The Order Process
Ordering from Access World is simple:
- You'll get an email confirmation immediately after placing your order.
- Orders are usually dispatched within 2 business days.
- You'll get an email containing your tracking link when your order leaves the warehouse.
Orders placed on weekends or public holidays will be processed on the next business day.
As soon as you place your order you will receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within one to five business days from the date of your order (usually within 2 days).
You shall then receive tracking information (if applicable) within 24-48 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Deliveries are sent during normal business hours, Monday to Friday and can take between 1 and 10 days to receive, depending on your location.
In the unlikely event that the product(s) you have ordered are unavailable or out of stock, we will be in contact to inform you and help you find a suitable alternative or cancel your order.
We have established accounts with all the major carriers in Australia. Your order will be shipped with the most appropriate carrier depending on your location. You will receive tracking information to keep track of your delivery and you can rest assured your order will arrive in good hands as we only use the best couriers.
We cannot deliver to PO Boxes.
Any orders addressed to a PO Box will not be processed. We will not authorise the payment from your credit card and the order will be cancelled.
Lost Items In Transit
In the unlikely event that the courier company deems your items as being lost in transit then we will send a replacement item out at no extra cost to you.
Please note we cannot offer any refunds or replacements until the courier has deemed the item as lost in transit. This may take up to 4 weeks from the initial order date
Redelivery Fees & Authority To Leave
If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the courier or Access World cannot be held responsible if the freight goes missing from your property.
We offer Free Pickup for our Indalex products in Rowville Victoria, and Leumeah NSW. We also offer Free Pickup for our Altech range of products from Campbellfield VIC.
Please note that this is a service direct from our pickup and dispatch warehouses. No orders or payments can be processed here.
You can select the Free Pickup option on the checkout page and we will be in contact to advise of pickup instructions when your order is ready to collect (usually within a few hours).
Please note that while we try hard to keep accurate stock numbers on our website, we can not 100% guarantee that your item will be in stock at the time of ordering. On the rare chance that your item is not in stock, we will be in contact to advise an ETA and you can choose to keep your order on backorder, switch to a similar item, or cancel your order for a full refund (we will void the pre authorisation hold on your credit card.)
Sydney pickup address:
Unit 1, 4A Hollylea Road
Leumeah NSW 2560
Melbourne pickup address:
1/8 Viewtech Place
Rowville VIC 3178.
Melbourne only pickup:
87 Mason St,
Campbellfield VIC 3061
If anything is unclear and you still have questions please feel free to Contact Us.