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Returns

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you need to make a note of it with the courier when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@accessworld.com.au and we will organise return shipping and replacement.

We cannot process a damaged item if it's been signed for and accepted in good condition. 

Cancellations & Refunds:

a. Returns will be accepted for faulty or defective goods. 

b. Returns other than those referred to in (a) above, must be approved by Access World. These authorised returns must be freight prepaid and will only be accepted if they are in a saleable condition in original packaging. Access World reserves the right to charge a handling fee of 10% the price of the goods returned under this provision. Products specifically purchased, manufactured, machined or cut to size or to the Buyers specifications are not returnable unless they are of the kind referred to in (a) above.

To return your product, you MUST email info@accessworld.com.au. We are an online only business and do not have a physical presence.

If you are return shipping an item over $75, You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.